Forme Pilates Returns & Refunds Policy

Last updated: 11 November 2026

At Forme Pilates, we want you to feel confident shopping with us. We offer a 30-day change-of-mind return period on all products, subject to the conditions below. This policy operates alongside your rights under the Australian Consumer Law (ACL).

30-day change-of-mind returns

You may request a return within 30 calendar days of receiving your order if you change your mind.

To be eligible, items must be unused, unworn, unwashed and in their original condition, with all included parts and accessories. Please return items in their original packaging where reasonably possible.

To start a return, submit a message through our Contact page within 30 days of delivery. Please include your order number and the item you would like to return.

Please wait for our return instructions before sending anything back.

For change-of-mind returns, customers are responsible for return postage. Original shipping charges are not refundable for change-of-mind returns, unless required by law.

Faulty, damaged or incorrect items

Please check your order when it arrives. If an item is faulty, damaged, not as described or you have received the wrong item, contact us through our Contact page as soon as reasonably possible. Include your order number and photos where relevant.

Your rights under the Australian Consumer Law are not limited by this policy. Depending on the problem, you may be entitled to a repair, replacement or refund. Where the law requires us to cover return costs or provide another remedy, we will do so.

Refunds

Once an eligible change-of-mind return has been received and checked, we will let you know whether it has been approved.

Approved refunds will be made to the original payment method. Your bank or payment provider may take additional time to process the refund.

For products that do not meet a consumer guarantee, remedies will be handled in accordance with the Australian Consumer Law.

Exchanges

To request an exchange, contact us through our Contact page within 30 days of receiving your order.

Exchanges are subject to stock availability and the change-of-mind return conditions above. Your Australian Consumer Law rights are not affected.

Need help?

Please use the contact form on our Contact page and the Forme Pilates team will guide you through the process.